Refund policy

Thank you for shopping at CocoClean. We are dedicated to providing you with high-quality oral health care products. Please take a moment to review our return policy outlined below.

1. Refund Eligibility

We understand that sometimes situations arise where you might need to return a product. Our return policy is designed to be fair and transparent. Refunds will be considered only under the following circumstances:

  • Defective or Damaged Products: If the product you received is defective or damaged, please contact us within 7 days of receiving the item. We will initiate a return and provide you with a refund or replacement after inspecting the product.

  • Broken Seal: If the seal on a product's packaging arrives broken or tampered with, please inform us within 7 days of receiving the item. We will verify the issue and offer a replacement or refund.

2. Non-Refundable Items

We do not offer refunds or returns for the following situations:

  • Change of Mind: We do not accept returns if you have simply changed your mind about a product or no longer want it.

  • Product Compatibility: If a product is not compatible with your personal preferences or needs, we cannot offer a refund.

3. How to Initiate a Return

If you believe you are eligible for a return based on the conditions mentioned above, please follow these steps:

  • Contact Us: Send an email to cococleantoothpaste@gmail.com within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photos if applicable.

  • Wait for Approval: Our team will review your request and respond within 2 business days with instructions on how to proceed.

  • Return the Product: If approved, we will provide you with details on how to return the product. Please ensure the item is securely packaged to prevent damage during transit.

4. Processing Refunds

Once we receive the returned product and verify its condition, we will process the refund or replacement within 7 business days. Refunds will be issued in the original form of payment.

5. Shipping Costs

In cases where the return is due to a defective product, damaged item, or broken seal, we will cover the return shipping costs. For other eligible returns, the customer will be responsible for return shipping expenses.

6. Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at coconuttoothpaste@gmail.com. We're here to assist you and ensure your satisfaction with our products.

Please note that this return policy is subject to change without notice. It's advisable to review this policy before making a purchase. This policy is effective as of [Date] and applies to all purchases made on CocoCleanToothpaste.com.au.

Thank you for choosing CocoClean Toothpaste for your oral health care needs.